Refund Policy – Retastore UK

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Thank you for trusting Retastore UK as your source for premium research-grade peptides, including Retatrutide and Tirzepatide. Due to the sensitive, temperature-controlled, and laboratory-specific nature of our products, we maintain a strict refund and returns policy to ensure product integrity, compliance, and safety.

Please read this policy carefully before placing your order.

1.  All Sales Are Final — With Limited Exceptions

Because our products are intended strictly for research use only (RUO) and are sensitive to environmental conditions (temperature, light, handling), we do not accept returns or issue refunds for:

  • Change of mind
  • Incorrect dosing or protocol design
  • Products that have been opened, reconstituted, or removed from original packaging
  • Orders delayed or lost due to incorrect shipping information provided by the customer

2.  When We Do Offer Refunds or Replacements

We may offer a refund or replacement only in the following cases:

Damaged or Compromised Packaging
If your package arrives visibly damaged, crushed, or leaking, please contact us within 48 hours of delivery with photo evidence.

Wrong Item Shipped
If we sent you the incorrect product (e.g., wrong peptide, wrong mg strength), notify us within 48 hours with your order number and photos.

Lost in Transit
If your tracking shows “not delivered” and the courier confirms loss, we will reship your order at no cost (subject to stock availability) or issue a refund.

3.  How to Request a Refund or Replacement

  1. Email us within 48 hours of delivery at:
    ➤ support@retastore.co.uk
  2. Include:
    • Your order number
    • Clear photos of the outer packaging, seal, and product (if applicable)
    • A brief description of the issue
  3. Wait for approval before returning any items.
    → Unauthorized returns will not be accepted or refunded.

4.  Return Shipping & Inspection

  • If your return is approved, we will provide a prepaid return label (UK only) or instructions for international returns.
  • All returned products must be unopened, sealed, and stored appropriately during transit.
  • Refunds or replacements will only be processed after our lab team inspects and verifies the condition of the returned item(s).

5.  Refund Processing

  • Approved refunds will be issued to your original payment method within 5–7 business days after inspection.
  • Shipping fees are non-refundable unless the error was on our part.
  • In cases of courier loss, we typically offer a free reshipment instead of a refund (when possible).

6.  Non-Returnable Items

The following cannot be returned under any circumstances:

  • Any product that has been opened, reconstituted, or tampered with
  • Items reported more than 48 hours after confirmed delivery
  • International orders where import/customs caused delay or seizure (unless due to our labelling error)

7.  Cancellations

You may request to cancel your order within 2 hours of purchase, provided it has not entered processing or dispatch. Once an order is packed or shipped, cancellation is no longer possible.

8.  Contact Us

For questions regarding refunds, returns, or order issues:

Email: support@retastore.co.uk
WhatsApp: +44 7777974258
Response Time: Within 24 hours (Mon–Fri)